Fair, clear, and human.

Using Nuraa

Nuraa connects you with qualified, independent therapists and provides wellbeing tools around your sessions. By booking, you agree to these terms and to treating your therapist and our team with the same respect we extend to you.

Not an emergency service

Nuraa is not for crises or emergencies. If you or someone you know is in immediate danger, please call your local emergency number, Tele-MANAS on 14416 (free, 24/7), or Sneha Chennai on 044 2464 0050 (24/7).

Booking and payment

• Sessions are confirmed over WhatsApp or a call, once we’ve matched you, and paid for in advance.
• Prices are shown in Indian Rupees and include all applicable taxes.
• Packages are valid for six months from the date of purchase.

Cancellation and rescheduling

Life happens, and we keep this simple. You can reschedule or cancel any session up to 24 hours before it starts at no charge, and the session returns to your account.

Within 24 hours of the session, it counts as used, because your therapist has held that time for you. If something genuinely urgent comes up, tell us. We are human about real emergencies.

Your first session

If your first session with a matched therapist does not feel like the right fit, tell us within 24 hours and we will rematch you and credit that session. Finding the right person matters more to us than a single booking.

Refunds

• Unused sessions in a package can be refunded within 14 days of purchase.
• Individual sessions cancelled with more than 24 hours notice are fully refundable.
• Refunds are returned to your original payment method within 5–7 working days.

Changes to these terms

We may update these terms occasionally. If we make a meaningful change, we will let you know by email before it takes effect.