Your story stays yours.
This policy explains, in plain language, what we collect and how we protect it. If anything here is unclear, just ask. We would rather over-explain than leave you guessing.
Last updated August 2026
The short version
Everything you share with Nuraa, from check-in answers to session notes and messages, belongs to you. We treat it with the same care a good therapist would, and we never sell it.
What we collect
- Details you give us: your name, email, phone number, anything you write in forms or check-ins, and a CV if you choose to attach one.
- Session information: bookings, the therapist you see, and scheduling details.
- Technical basics: device and usage data that keep the site secure and working.
How we use it
- To match you with a therapist and manage your sessions.
- To send you appointment reminders and important account messages.
- To improve the experience: always in aggregate, never by reading your private notes.
What we never do
We do not sell your personal information. We do not share your session content with employers, insurers, or advertisers. Corporate wellbeing reports are always anonymised and aggregated. An employer never sees who attended or what was said.
Your therapist and confidentiality
Conversations with your therapist are confidential. The rare exceptions are the standard clinical ones: a serious risk of harm to you or someone else, or where the law requires disclosure. Your therapist will always talk you through these at the start.
Your choices
- You can access, correct, or download your information at any time.
- You can ask us to delete your account and personal data.
- You can opt out of non-essential emails with one click.
Getting in touch
For any privacy question or request, email info@nuraawellness.com and a real person will respond, usually within one working day.